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This is the support page for the DotShell. The page will be updated gradually, as more feedback and inquiries keep coming in.
This is the support page for the DotShell. The page will be updated gradually, as more feedback and inquiries keep coming in.
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Hi, I recentlybought a DotShell and I’m trying it, but I’m very disappointed. I’m using a simple build (5 turns ka1 28 awg, 2,5 mm diameter) in combo with 1 mm pin. I tried different position of the coil (higher, lower, decentered), different wattage (between 11 and 15 watts), but the result is ever the same: no aroma. I can’t feel the Latakia or Kentucky, it seems neutral base. I have other atomizers (much less expensive) that give off a strong, bold aroma. Am I doing something wrong?
Hi Vittorio, thank you for posting about this and sorry to hear that you are having a hard time finding your sweet spot with your new DotShell!
Please check the wicking tips of the manual .
In short, you need to make sure that the cotton reaches until the end of the two deck channels, without overdoing it!
Judging by your issue (muted flavor), my guess is that you are putting too much cotton. Your wick is not condensed with enough liquid, so your vape is not rich, humid and full of flavor. A good idea would be to try reduce your cotton substantially. Please focus on getting the cotton tight through the core in order to ensure more dense core and more cotton volume at the legs ends. This way, you will be certain that you have enough cotton right below the wicking holes to prevent flooding, but again not too much to block liquid intake. Balance is the word 🙂
Looking forward to your feedback!
With a 50/50 mixture, it floods, badly, requiring me to add extra cotton.
Would you consider another top with smaller wicking holes for thinner juices?
If not, is there any other solution? My build matches your pictures
Hi Lawrence, thank you for your inquiry!
This is definitely not a common issue with the DotShell, you just need to experiment a bit more with your wicking. Please consult Step 3 of the device manual (here) to make sure you follow the tips mentioned there. In your case, please make sure that you are using enough cotton so that it can stand behind (right under) the wicking holes after primed, otherwise the liquid will reasonably enough come down to the deck unhindered and eventually will flood it.
Please focus on getting the cotton tightly through the coil core in order to ensure more dense core and more cotton volume at the legs ends. This way, you will be certain that you have enough cotton right below the wicking holes to prevent flooding, but again not too much to block liquid intake. Balance is the word 🙂
One thing I would recomend folk doing if they swap out the centre positive pin for the 2mm hole – Do ensure that it is nipped up tight, or you will get false resistance readings.
I just inserted a small screwdrive / hex key and nipped it up lightly, no real force needed.
Hi,
I recently purchased dotshell last month.Everything is going well.But,last night when i am done wicking,i realise that the liquid in my tank doesn’t decrease.When i check the cotton,it dry and it doesn’t absorb the liquid from the tank.I already scottish/trim the cotton but still the liquid not flowing through the small holes that goes to the cotton and the cotton dry and doesn’t absorb the liquid.
Any solution please ?
Hi, many thanks for your message!
It would be very helpful if you can send some details about your build and setup, together with a couple of close up photos. Please send us a message to support@atmizoo.com and we will do our best to help out!
In general, your issues with decreased liquid feed might have to do with excessive cotton under the liquid intake holes, or with high VG liquid, or both the above.
As mentioned before though, better start with some info and photos on your end before jumbing to conclusions 🙂
Hello… My pos. Tube insulator is gone.. How i can buy that???
Thanks for posting about this!
All DotShell parts are available for support and maintenance purposes, you may find them here https://www.atmizoo.com/shop/product-category/parts/DotShell-parts/
Namely the part you are looking for is this one https://www.atmizoo.com/shop/dotshell-positive-tube-insulator/
You may also check with our local reseller, there is a strong chance that they still have this in stock as they stock several replacement parts of our projects from time to time.
Our local resellers can be found here https://www.atmizoo.com/distributors-info/
Always here if you need anything further!
Many thanks for reaching out!
All DotShell parts are available for support and maintenance purposes, you may find them here
Namely the part you are looking for is this one
You may also check with our local reseller, there is a strong chance that they still have this in stock as they stock several replacement parts of our projects from time to time.
Our local resellers can be found here
Always here if you need anything further!
Hello, I have a small problem. my Dotshell does not crackle like on some videos from Youtube, Tik tok,… can you advise me anything?
I want to get this result https://youtube.com/shorts/8J1AgW0QRUw?si=ACBLeyrzcWJ21HUO
Hello Fedor,
Many thanks for your inquiry!
The following are some indicative tips on how to configure your rebuildable atomiser so that it produces a crackling sound when you press the fire button of your mod.
– If you are using round wire coils, you should try more complex coils like claptons or aliens. Those kinds of coils crackles a lot more than round wire.
– Wicks that are looser through the coil core (not so dense), tend to produce more crackling sound, while more dense wicks are more “muted”. Please note that the balance is very tricky in this case, because if your cotton is too loose it might result to high temp developing on the naked wire of your coil, thus quick caramelization of liquid which results to burnt taste and brown color of your liquid inside the tank.
– The composition of the liquid inside your tank plays an important role in this as well. Liquids with higher percentage of water crackle more. Same if you have washed your tank with water and have not let it rinse thoroughly. The small drops of water which remain in there, will eventually take part in the vaporisation and produce the crackling sound.
Summing up, the crackling sound is the result of combustive, sudden evaporation of the e-liquid on your coil. The sudden rise of temperature, facilitated by higher wattage, certain type of coil, loose wicking plus the characteristics of your e-liquid, are some of the main factors which lead to this effect.
Please note though, that crackle doesn’t necessarily mean great performance per se, and should *not* be your sole aim when rebuilding. That said, vaping satisfaction is the result of many senses – and sound can well be among them. Everything about it is quite subjective, so it’s you that should be following the journey towards your sweet spot and ideal balance 🙂
Hi,
I do have an issue, after using the device for a year it developed multiple black spots that are not cleaning off in the positive post, insulator and tube. I would like to know if there is any way to clean it off (I haven’t tried isopropyl as I’m afraid to damage it) and also I would like to know what could be the reason for this?
I do clean it once in a while (probably I should do often, but still)
Here is the image https://imgur.com/2JtUtLk
Also is there an option to get the gold colored parts ? Thank you
Thanks for posting about this Ilya!
From the looks of the black stains, they seem to be persistent remains of vaping liquid and derivatives of the vaporization procedure.
In regards to maintenance, please note the following info:
– all parts can be washed with warm (**not** hot) water and mild, non aggressive (dishes hand washing) detergent. It might be helpful to let them soak first for a couple of hours, also then use a *mild* toothbrush for the persistent dirt, making sure you brush very mild.
– only metal parts can be alternatively (or additionally) wiped with isopropyl alcohol after they are dry.
– plastic parts and silicon parts should be washed with mild detergent only, not using hot water and any other cleaning method. Failing to comply might damage them or have a negative impact on their specs / appearance.
– the use of ultrasonic batch to clean metal parts should be made with attention to the bath’s manufacturer instructions. Plated or coated parts should not be cleaned in an ultrasonic bath.
– The use of ultrasonic batch to clean plastic parts is not recommended, as it might damage them or have a negative impact on their specs / appearance, if ultrasonic bath settings (eg temperature) or choice of detergent are not proper.
Now, if your spots as seen on the picture have been lying there for quite some time, they will be very difficult to clean up, as the repeated burn / heating procedure of consecutive builds will most probably have stabilized them. The type of your liquid also plays an important role, as liquids with high percentage of sugar and / or color additives create a very persistent remain on the device due to the caramelisation process that takes place. Essentially it’s a natural colorization process, a natural procedure at which the color substances (natural colors) of e-juice sneak into the porous surface of the parts, this way changing the color.
Please try the cleaning tips mentioned above. If the spots have stabilized and you find it hard to clean them, you can send us an email to support@atmizoo.com inquiring about the specific parts that you need to purchase as replacements. These are not publicly available through our shop section, but they can definitely be arranged for cases like yours (for support and maintenance) upon request.
hello, I just bought a dotshell RBA, but how do I check whether the RBA is authentic or not?
Hi and many thansk for asking about this.
You can check our blog post about how to identify the authenticity of an atmizoo device, right here.
Always here if you need anything further!
Hi, I’ve read through this thread and am going to test my Dotshell soon, I would like to ask if it was possible to send me the pictures for the correct wicking. It’s my first RBA and I watched build videos and read the instructions carefully, I just want everything to go as smoothly as possible. Thanks!
Hi, many thanks for posting!
Please check the wicking tips of the manual http://www.atmizoo.com/support/dotshell-manual-en/ and also see the photos in following links with two builds as examples, where you will notice that the cotton should reach until the end of the two deck channels. First example for MTL, second, with cotton trimmed vertically in pyramid shape, for more liquid feed and DL setups.
https://www.dropbox.com/s/u465s1czazsatux/IMG_9867.jpeg?dl=0
https://www.dropbox.com/s/gohguj7eaatpztu/IMG_9866.jpeg?dl=0
Please focus on getting the cotton tight through the core in order to ensure more dense core and more cotton volume at the legs ends. This way, you will be certain that you have enough cotton right below the wicking holes to prevent flooding, but again not too much to block liquid intake. Balance is the word 🙂
I tried adding more cotton but it didn’t help.
I noticed a long time ago that one side of me adjoins the structure more in its normal state, but if I put it in the device, then everything seems to be fine
if it doesn’t bother you, can you advise me on the issue of cotton wool and send me an example of how it should look
Thanks a lot for your response – please check our email from April 18th, as there are examples with 2 wicked decks included. Just forwarded the email to you once again in case you have missed that 🙂